I imported a template that I created in Word. I am able to use the imported invoice but there is an issue. I start a new invoice and enter more than one item for the customer. When I preview/print the invoice, QBO moves the additional item(s) to a second page on the invoice and not directly below the first item. I do not know how to correct this. Any ideas?
Thank you for dropping by QBCommunity, PHug.
I appreciate you checking in with us. It's my priority that you're able to print invoices properly.
There aren't any similar reported cases regarding this. I've replicated this on my sample QuickBooks Online account and everything worked fine. Here are a few suggestions to get you to the right place:
Additionally, let's make sure your Adobe Reader is on its latest release to prevent unexpected behaviors in the product.
Here's how to update the Adobe Reader on the web:
Please keep me posted on how it turns out. I'd love to hear when you're able to successfully print the invoices. Have a great day.
It's awesome you're using the Import Invoice Template Styles feature, it's quickly gaining in popularity. @NikOcello and I were discussing a custom template for his company.
A quick thought, have you checked the formatting of the original document prior to importing it into QuickBooks Online? It may be a hidden character/spacing format in Word that is affecting the data mapping. Do you know how to view those in Word (here's a support article from the Microsoft site)?
In case you have any more questions about Import Invoice Template Styles from Word, I will provide a link to the article.
Formatting is so important, glad you brought this to the attention of the community! We'll get you up and running in no time.
Thank you for getting back with me.
I have checked the formatting to make sure that there are no erroneous spaces, etc. There are none that my untrained eye can see ;-)
I am attaching the template I am using so you may see the formatting I have created, etc. I believe that I might know where I am having the issue, I just do not know how to fix it.
When I enter more than one item to bill, QBO puts each line on a separate page. So if I have two items, QBO generates two pages, if there are three items, QBO generates three pages, and so on.
I had an additional response from @SophiaAnnL who suggested that I use a different browser. I currently use FireFox and so I tried Explorer. That did not work either.
I appreciate any and all help!
Thank you for being so thorough. You're eyes are seeing a well-formated invoice - so they're perfectly fine!
It sounds like there may be a data-mapping issue. When you create a template, QuickBooks attempts to interpret the data and assign fields automatically. Did you create the data fields yourself or let the program do it for you? When you upload your template, make sure the data fields are corresponding to the correct location.
Please double-check your data mapping and keep us updated! TIA
Sorry I am so late to the party to help with this situation. I am very familiar with the issue you are experiencing and I was able to modify my custom word template to allow up to 8 line items before it crossed over to a new page.
Couple things to look into:
I know that the process of testing and checking can take a while so I hope this template helps you out. Feel free to use it !
Matthew Fulton ( ParkwayInc)
In your imported template, you have your invoice detail line only once. Maybe QuickBooks thinks your invoice only has one line per page, since there's only one detail line.
Have you tried putting multiple detail lines - as many as the page will hold? Maybe QuickBooks thinks your invoice only has one line per page, since there's only one detail line.
Just a thought...